FAQs
When placing an order, your credit card provider may decline the order due to fraud protection, wrong zip code, CVV, or other reasons. Please check your statement for pending transactions before making another attempt. Sometimes the credit card companies will attempt another charge and/or approve the payment.
If this happens and you’re seeing duplicate charges, please email us though we cannot promise that we’ll be able to catch this in time since most of our orders are fulfilled within 24 hrs.
Any issues with your order must be brought up within 4 weeks after your order was made.
Before contacting us, we recommend you reach out to your local post office and ask about your order. If that is unsuccessful, wait a couple of days, ask your neighbors, as sometimes parcels can be wrongly delivered by postal workers.
Please note that upon placing an order, a receipt is automatically emailed confirming the purchase intent. If you do not receive this, please check your spam folder or email us. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that we shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, we shall issue a return to you in the amount of the incorrect price. We cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable you will be notified by our customer service team in a timely manner. We reserves the right to amend content of the site at any time. We will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. We reserve the right to cancel any order prior to sending it out should we find an error in pricing
If you accidentally input the wrong shipping address and your item(s) is/are lost, the item may be returned to our warehouse. If said item(s) is/are returned and you would like them sent to the correct address, you would be responsible for this additional fee.
If your item has been returned to us due to an incorrect address, we will attempt to contact you once and if we do not hear from you within 2 weeks, your item will be donated to charity.
We accept payments via Visa, Mastercard, American Express, Discover, all through payment providers like PayPal, Google Pay, Apple Pay, and Stripe. All prices listed are accurate to the best of our ability. In the rare case an item is incorrectly listed or pricing error is made, we reserve the right to refuse to sell the item at the listed price and/or provide a refund.
All prices in USD.
Privacy Policy
Privacy Policy
This Privacy Policy governs the manner in which Genxrefined LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the https://genxrefined.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Genxrefined LLC.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order or subscribe to the newsletter. We collect informations such as name, email address, mailing address and phone number.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Genxrefined LLC collects and uses Users personal information for the following purposes:
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Genxrefined LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/530df0-2/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/530df0-2/privacy_policy).
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.